FAQ
GENERAL
Q. Who are Eclectic?
A. Eclectic is owned & run by husband & wife team Mark & Charlotte Gallagher along with our 2 children Hannah & Harry.
Q. What does Eclectic sell?
A. We sell all kinds of products from the worlds of Film, TV, Comics, Music & Sport! Our specialty is our range of autographed products & original comic art. We also stock Exclusive to Eclectic products that you can’t purchase anywhere else!
Q. Can I visit Eclectic?
A. Of course! We have a store located in Green Lanes Shopping Centre, Barnstaple, Devon, EX31 1UL that is open 6 days a week!
AUTHENTICITY
Q. Can I trust a signed product from Eclectic to be genuine?
A. Yes! Only products we personally witness being signed have our own Eclectic LOA (Label of Authenticity) attached along with our Certificate of Authenticity (COA). Our LOA’s are tamper-proof & holographic so any product that has one can be 100% trusted! We are very proud to also be a member of the Trading Standards Buy With Confidence Scheme! Please check out our dedicated Authenticity page for more information.
PACKAGING & DELIVERY
Q. How do you pack your products for delivery to prevent damage?
A. There is nothing worse than receiving a damaged product! We pack all purchases with plenty of protection in either strong hardback envelopes (for comics, cards & photos) or double walled boxes with bubble wrap & air pockets (for all our other products).
Q. When will my purchase be dispatched?
A. We aim to dispatch orders within 3 working days.
Q. What delivery options do you offer?
A. We send all our products via Signed/Tracked service. Any UK orders over £99.99 will qualify for free postage. Prices are as follows;
UK Postage
Letter (Signed For) up to 100g - £1.99 Large Letter (Signed For) up to 750g - £2.49
Small Parcel (Tracked) up to 1kg - £3.99 Medium Parcel (Tracked) up to 5kg - £6.99
European Postage
Letter (Tracked) up to 100g - £8.99 Large Letter (Tracked) up to 750g - £11.99 Parcel (Tracked) up to 2kg - £17.99
Rest of the World Postage
Letter (Tracked) up to 100g - £9.99 Large Letter (Tracked) up to 750g - £13.99 Parcel (Tracked) up to 2kg - £29.99
Q. Do you include custom charges in your postal rates?
A. We don’t include custom charges for our International customers in their quoted postal rate. We would encourage all our International customers to check their country’s custom rates before purchasing.
Q. Do you combine postage costs for multiple purchases?
A. We combine postage costs as much as possible for our customers who are buying multiple products. Please contact us so we can discuss the options with you!
REFUNDS, RETURNS & EXCHANGES
Q. Help! I have been sent the wrong product or my purchase has arrived damaged!
A. Please contact us ASAP if you have received the incorrect product or your product has been damaged. We will always work with you to sort any issues to your satisfaction. You can find our contact information on our Contact Us page.
Q. I have changed my mind about my purchase. Can I return it?
A. In the first instance, please contact us through our Contact Us page to let us know you would like to return a product. You have 14 days to return your purchase for a no quibble refund or exchange providing the returned product is in the same condition that it was sent in & in the original packaging. Our International customers have 30 days to return a product to us. You will be responsible for return postal costs in the instance of changing your mind regarding a purchase.
PAYMENT
Q. How can I pay for my purchase?
A. We accept many forms of payment - PayPal, Visa, Mastercard & Apple Pay. There is a full list of the payment methods we accept when you checkout your order. We also offer the choice to pay for purchases in 2 interest free instalments. This option is available on all of our products. Please contact us if you have any further questions.
TRADE IN/PURCHASING FROM THE PUBLIC
Q. I am looking to sell a collection. Do you purchase products too?
A. We don’t purchase from the Public anymore but we are always happy to assist in valuations of collections & advising customers on where to sell.